Covid-19 Updates
March 16, 2020
To Our Guests, at South Seas Island Resort, the safety and well-being of guests and staff remain our highest priority. We are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from current and future guests. Please see below for the latest updates regarding COVID-19.
Our Commitment to Our Valued Guests
For generations, South Seas Island Resort has been a special place where happy memories and lifetime experiences are created. We recognize, along with all of you, a deeper appreciation of the things we hold dearest – our health, family and friends. Our hope is that we all find a new appreciation to travel, to explore to create new memories and new experiences.
We are proud to advise the vast majority of our outlets are operational and ready for your enjoyment; however, some outlets may have reduced hours or limited services. For our most up-to-date information regarding our amenities and outlets, please click here. For the health and safety of our guests and employees, masks are required at all indoor public spaces (Starbucks, Captiva Provisions Company, Ships Store, Real Estate Office, the resort lobby, meeting spaces, etc.)
At South Seas, the highest priority remains your health and safety along with the safety of our associates. While cleanliness and safety have always been at a high standard, we have elevated our standards for hygiene, cleaning, and safety even more rigorously.
Our heightened sanitation procedures and best practices are rooted in the CDC guidelines, and we are following guidance from public health authorities and our management company. We will not be able to offer any early check-in or late check-out requests until further notice, due to the time it takes to properly clean and sanitize the unit for the next guest arrival. Our enhanced measures include:
Training: Partnering with industry experts, such as Ecolab®, to ensure we have training on hygiene and infection prevention expertise. Ecolab, a global leader in hygiene and chemical products, is a trusted industry partner.
Training hotel staff on cleaning and sanitizing procedures developed by AIMClean, our proprietary robust cleaning and sanitizing certificate program that includes best practices from in-house and outside experts, such as Ecolab.
Cleaning and Sanitizing: Increasing the frequency of cleaning and special sanitizing using EPA-approved products throughout all public areas of the hotel, meeting spaces, guestrooms and work areas with a focus on high-touch areas and hard surfaces.
Minimizing Exposure: Minimizing exposure to guests and staff by suspending daily housekeeping services, all rooms have been cleaned and sanitized prior to your arrival.
Safe Service in Food and Beverage: Providing food and beverage offerings in a grab and go format or touchless delivery; providing rigorous food and beverage staff training; and adhering to local health department guidelines along with guidance from the CDC, such as the use of personal protective equipment and food safety.
Allowing for Physical Distancing: Physical distancing throughout all areas of the resort including in public areas, fitness centers, meeting spaces, lobby, pool, beach, and other retail outlets. Training associates on physical distancing in interactions with guests and with each other.
Staff Wellness: Hotel associate use of PPE such as face coverings, temperature checks, and increased personal hygiene protocols including frequency of hand washing and wearing of gloves
Touchless Service: Where available, we encourage all of our guests to utilize touchless services, from check-in, to making payments.
On behalf of the entire South Seas Family, we want you to know that when you are ready to visit, we are ready to welcome you completely prepared to provide a safe and enjoyable South Seas experience. I want to thank you again for your support during this challenging time, and we look forward to serving you and your families on your next visit to South Seas Island Resort.
Sincerely,
Shawn D. Farrell
General Manager
Resort Closure
As of April 2, 2020
We feel it important to keep you updated on the status of South Seas during the COVID-19 crisis. This update is predicated on Governor DeSantis’ April 1, 2020, Executive Order 20-91, Safer At Home.
Prior to the Executive Order, we had restricted any new arrivals through May 31, 2020. As of today, we are actively canceling all reservations for the month of April (excluding owners and timeshare owner reservations) to comply with the order. May will remain static with no new arrivals but we are not yet canceling those with current stays. We are closing our operations for the Resort Pool Complex, Starbucks, and Captiva Provision Company (CPC) as of 5:30 P.M. today, April 2nd, 2020, until further notice. In addition, Pak n Ship deliveries (UPS, FedEx, etc.) / mail pickups, will be available at the Front Desk.
During these fluid times, changes occur day to day. As always, we are committed to keeping you in the loop as well as being as transparent as possible. Please keep checking the website at https://www.southseas.com/covid-19-updates/ for the latest updates.
Thank you for your patience and understanding. If you have any questions, please email [email protected].
Operational Update
As of March 31, 2020
While many of our outlets and services have undergone changes in hours or have temporarily discontinued operations there are many resort activities available to enjoy.
Food and Beverage Update
As of March 31, 2020
In accordance with recent guidelines pertaining to food and beverage outlets, the following adjustment of hours and style of operation will begin.
On-Property Dining Options:
Harbourside
Closed
Starbucks
8:00 am – 3:00 pm
Grab and Go Only
Hot Breakfast Sandwiches, Bakery, Lunch, Snacks & Sweets
Captiva Provision Company
9:30 am – 6:30 pm
Grab and Go Only
Hot Breakfast Sandwiches/Wraps, Lunch Menu, Grocery, Sundries, Alcohol, Beer & Wine
Ships Store
Closed
The Pointe
Closed
Attitudes Beach Bar and Latitudes Food Shack
Closed
Scoops and Slices
Closed
Housekeeping Update
March 17, 2020
Heeding advice from local and state health departments and Centers for Disease Control (CDC) we continue to do our part in reducing the spread of COVID-19.
As of Friday, March 20, for everyone’s well being we have discontinued daily housekeeping services. Upon arrival, guest accommodations will be clean and ready for you to enjoy throughout your stay.
We remain committed to delivering best in class hospitality, and will happily deliver to guests items including linens and towels, as frequently as needed. Should you need cleaning services, supplies or special needs please call 0 on your guest room phone.
Covid-19 Update #1 & Cancellation Policy
March 16, 2020
To Our Guests, at South Seas Island Resort, the safety and well-being of guests and staff remain our highest priority. We are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from current and future guests
We often utilize “Just Escape” as a tagline in various marketing initiatives; we find this expression fitting where social distancing has become the topic of the day. We are even more appreciative of our private island sanctuary. We are fortunate to have a resort that is unlike a traditional hotel, here at South Seas your accommodations are spread over a 330-acre wildlife preserve with 2 ½ miles of private beach to relax, reflect and soak in all of the Vitamin Sea. There is a saying that “Sunshine is the Best Medicine” and while the author of this quote is unknown, during this time of uncertainty we find it reaffirming.
While we respect that travelers must make the best travel decisions for their family, know that we remain committed to upholding the highest standards of cleanliness throughout South Seas Island Resort. In doing so, we are taking additional precautionary measures including implementing hand sanitizer stations and frequently cleaning high-touch areas. You can be assured that the hotel is taking this very seriously and will continue to follow all measures and best practices as recommended by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
We have also made adjustments to our cancellation policies to assist and ease the mind of our valued guests:
● Existing Reservations. All reservations that are scheduled for arrival before April 30, 2020, can be changed or canceled at no charge up to 24 hours before your arrival date.
● New Reservations. Any reservation made that are booked for travel between today and April 30, 2020, can be changed or canceled at no charge up to 24 hours before your arrival date.
Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their travel and cancelation policies.
Currently, no domestic travel restrictions have been issued by the CDC Travel Advisory. As more information becomes available, we will continually provide you with resort updates. Please refer to the below resources for more information.
We are committed to providing you a safe, healthy and welcoming environment, and we appreciate your trust.
Sincerely,
South Seas Island Resort
Resources:
• Centers for Disease Control and Prevention (CDC)
• World Health Organization (WHO)
• CDC Travel Advisory
• Florida Department of Health
