Our Commitment to Our Valued Guests
Updated March 4, 2021
For generations, South Seas Island Resort has been a special place where happy memories and lifetime experiences are created. We recognize, along with all of you, a deeper appreciation of the things we hold dearest – our health, family and friends. Our hope is that we all find a new appreciation to travel, to explore to create new memories and new experiences.
We are proud to advise the vast majority of our outlets are operational and ready for your enjoyment; however, some outlets may have reduced hours or limited services. For our most up-to-date information regarding our amenities and outlets, please click here. For the health and safety of our guests and employees, masks are required at all indoor public spaces (Starbucks, Captiva Provisions Company, Ships Store, Real Estate Office, the resort lobby, meeting spaces, etc.)
At South Seas, the highest priority remains your health and safety along with the safety of our associates. While cleanliness and safety have always been at a high standard, we have elevated our standards for hygiene, cleaning, and safety even more rigorously.
Our heightened sanitation procedures and best practices are rooted in the CDC guidelines, and we are following guidance from public health authorities and our management company. We will not be able to offer any early check-in or late check-out requests until further notice, due to the time it takes to properly clean and sanitize the unit for the next guest arrival. Our enhanced measures include:
Training: Partnering with industry experts, such as Ecolab®, to ensure we have training on hygiene and infection prevention expertise. Ecolab, a global leader in hygiene and chemical products, is a trusted industry partner.
Training hotel staff on cleaning and sanitizing procedures developed by AIMClean, our proprietary robust cleaning and sanitizing certificate program that includes best practices from in-house and outside experts, such as Ecolab.
Cleaning and Sanitizing: Increasing the frequency of cleaning and special sanitizing using EPA-approved products throughout all public areas of the hotel, meeting spaces, guestrooms and work areas with a focus on high-touch areas and hard surfaces.
Minimizing Exposure/Housekeeping Services: Minimizing exposure to guests and staff by suspending daily housekeeping services, all rooms have been cleaned and sanitized prior to your arrival.
Safe Service in Food and Beverage: Providing food and beverage offerings in a grab and go format or touchless delivery; providing rigorous food and beverage staff training; and adhering to local health department guidelines along with guidance from the CDC, such as the use of personal protective equipment and food safety.
Allowing for Physical Distancing: Physical distancing throughout all areas of the resort including in public areas, fitness centers, meeting spaces, lobby, pool, beach, and other retail outlets. Training associates on physical distancing in interactions with guests and with each other.
Staff Wellness: Hotel associate use of PPE such as face coverings, temperature checks, and increased personal hygiene protocols including frequency of hand washing and wearing of gloves
Touchless Service: Where available, we encourage all of our guests to utilize touchless services, from check-in, to making payments.
On behalf of the entire South Seas Family, we want you to know that when you are ready to visit, we are ready to welcome you completely prepared to provide a safe and enjoyable South Seas experience. I want to thank you again for your support during this challenging time, and we look forward to serving you and your families on your next visit to South Seas Island Resort.
Shawn D. Farrell