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COVID-19 Updates

To Our Guests, at South Seas Island Resort, the safety and well-being of guests and staff remain our highest priority. We are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from current and future guests. Please see below for the latest updates regarding COVID-19.


Resort Closure

As of April 2, 2020

 

We feel it important to keep you updated on the status of South Seas during the COVID-19 crisis. This update is predicated on Governor DeSantis’ April 1, 2020, Executive Order 20-91, Safer At Home.  

Prior to the Executive Order, we had restricted any new arrivals through May 31, 2020. As of today, we are actively canceling all reservations for the month of April (excluding owners and timeshare owner reservations) to comply with the order. May will remain static with no new arrivals but we are not yet canceling those with current stays. We are closing our operations for the Resort Pool Complex, Starbucks, and Captiva Provision Company (CPC) as of 5:30 P.M. today, April 2nd, 2020, until further notice. In addition, Pak n Ship deliveries (UPS, FedEx, etc.) / mail pickups, will be available at the Front Desk.

During these fluid times, changes occur day to day. As always, we are committed to keeping you in the loop as well as being as transparent as possible. Please keep checking the website at https://www.southseas.com/covid-19-updates/ for the latest updates. 

Thank you for your patience and understanding. If you have any questions, please email [email protected]


Operational Update

As of March 31, 2020

 

While many of our outlets and services have undergone changes in hours or have temporarily discontinued operations there are many resort activities available to enjoy.


Food and Beverage Update

As of March 31, 2020

 

In accordance with recent guidelines pertaining to food and beverage outlets, the following adjustment of hours and style of operation will begin.

On-Property Dining Options:

Harbourside
Closed

Starbucks
8:00 am – 3:00 pm
Grab and Go Only
Hot Breakfast Sandwiches, Bakery, Lunch, Snacks & Sweets

Captiva Provision Company
9:30 am – 6:30 pm
Grab and Go Only
Hot Breakfast Sandwiches/Wraps, Lunch Menu, Grocery, Sundries, Alcohol, Beer & Wine

Ships Store
Closed

The Pointe
Closed

Attitudes Beach Bar and Latitudes Food Shack
Closed

Scoops and Slices
Closed


Housekeeping Update

March 17, 2020

 

Heeding advice from local and state health departments and Centers for Disease Control (CDC) we continue to do our part in reducing the spread of COVID-19.

As of Friday, March 20, for everyone’s well being we have discontinued daily housekeeping services. Upon arrival, guest accommodations will be clean and ready for you to enjoy throughout your stay.

We remain committed to delivering best in class hospitality, and will happily deliver to guests items including linens and towels, as frequently as needed. Should you need cleaning services, supplies or special needs please call 0 on your guest room phone.


Covid-19 Update #1 & Cancellation Policy

March 16, 2020

 

To Our Guests, at South Seas Island Resort, the safety and well-being of guests and staff remain our highest priority. We are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from current and future guests

We often utilize “Just Escape” as a tagline in various marketing initiatives; we find this expression fitting where social distancing has become the topic of the day. We are even more appreciative of our private island sanctuary. We are fortunate to have a resort that is unlike a traditional hotel, here at South Seas your accommodations are spread over a 330-acre wildlife preserve with 2 ½ miles of private beach to relax, reflect and soak in all of the Vitamin Sea. There is a saying that “Sunshine is the Best Medicine” and while the author of this quote is unknown, during this time of uncertainty we find it reaffirming.

While we respect that travelers must make the best travel decisions for their family, know that we remain committed to upholding the highest standards of cleanliness throughout South Seas Island Resort. In doing so, we are taking additional precautionary measures including implementing hand sanitizer stations and frequently cleaning high-touch areas. You can be assured that the hotel is taking this very seriously and will continue to follow all measures and best practices as recommended by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

We have also made adjustments to our cancellation policies to assist and ease the mind of our valued guests:

● Existing Reservations. All reservations that are scheduled for arrival before April 30, 2020, can be changed or canceled at no charge up to 24 hours before your arrival date.
● New Reservations. Any reservation made that are booked for travel between today and April 30, 2020, can be changed or canceled at no charge up to 24 hours before your arrival date.

Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their travel and cancelation policies.

Currently, no domestic travel restrictions have been issued by the CDC Travel Advisory. As more information becomes available, we will continually provide you with resort updates. Please refer to the below resources for more information.

We are committed to providing you a safe, healthy and welcoming environment, and we appreciate your trust.

Sincerely,

South Seas Island Resort

Resources:

• Centers for Disease Control and Prevention (CDC)
• World Health Organization (WHO)
• CDC Travel Advisory
• Florida Department of Health