Frequently Asked Questions
How much is the resort fee?
The resort fee is $19.00 plus 11.5% tax per day for each guest 13 years and older. Kids 12 and under are complimentary.
What does the Resort Fee include?
The resort fee includes:
- Free parking
- Tesla and EV charging stations
- Tennis court fees **
- Daily trolley service throughout the Resort
- Resort pool complex amenities include poolside towels and lounge chairs
- Beach (South and Sunset Beach) amenities include beach towels and chairs
- Unlimited local phone calls
- Domestic long distance phone calls
- Guest room high speed internet
- Fitness center access
- Cable with free movie channels (includes HBO)
- Participation in special Resort activities
** All play requires advanced reservations. Reservations may be made at the Tennis Pro-Shop at 239-472-5111 ext. 4151. All players must check in at the Tennis Pro-Shop before heading out to the courts. Instruction and equipment not included in the resort fee. Court reservations may be booked 7 days in advance of play.
What is the minimum age requirement for hotel check-in?
The primary guest must be at least 21 years of age on the day of check-in.
Do I need to make a reservation for the Captiva Cruises? How much do the Captiva Cruises cost?
Yes, please call us at (239) 472-5300. The cost varies based on your chosen expedition.
What are the hours of the Fitness Center?
The fitness center is open for 24 hours, and can be accessed with your room key card.
Is there a charge for parking?
No, self-parking is included in the resort fee, and each unit has private guest parking.
Do you offer Golf Cart and Bicycle rentals?
Yes, you can make reservations at Sunny Island Watersports by calling (239) 312-4094.
Do you offer Boat Rentals?
Yes, contact Sunny Island Watersports at (239) 312-4094.
Do you offer Fishing Charters?
Yes, contact Bayside Marina for reservations and information at (239) 472-7570.
Are the pools heated?
Yes, all of our pools are heated.
What are the dining options on property?
Harbourside Bar & Grill is open for breakfast and dinner, the Pointe at Main Pool Complex for Lunch through Sunset, Crooked Snook at Pool, Latitudes Food Shack & Attitudes Beach Bar at Sunset Village, Captiva Provisions Company & Ships Store for Groceries, Subs and supplies, Starbucks and Doc Fords Rum Bar. Visit our website for the hours of operation, and menus.
Are pets allowed on property?
NO PETS / ANIMALS ALLOWED with the exception of service animals as defined by Title II and Title III of the ADA. Emotional Support Animals do not qualify as service animals under the ADA. A $250 penalty charge will be enforced if an animal is brought onto the property.
Where is the closest Pharmacy / Grocery Store located?
A grocery store is located on property, Captiva Provisions Company in Chadwick Plaza. The closest Pharmacy is CVS on Sanibel.
Where is the closest Urgent Care and Hospital located?
You can find urgent care and hospital facilities at the following addresses:
San/Cap Medical Center
4301 Sanibel Captiva Road, Sanibel
9981 S Healthpark Dr, Fort Myers
Where is the closest shopping?
On property located at South Village in Chadwick Shopping Center and North Pointe. See our website for store details.
How far is South Seas Island Resort from Southwest Florida International airport?
Does the resort offer airport transportation?
No, however there are car rentals and taxi services available. We can arrange transportation with Dolphin Transportation.
What time is check-in and check-out?
Check-in time is after 4 p.m. and check-out is prior 11:00 a.m.